FAQs

First, make sure your all information provided is correct and all the required fields are filled. Kindly try another payment method or check your network. If issues persist, drop us a message and we'll provide an account number for payment.

Delivery within Lagos takes 12-48 hours. Deliveries outside Lagos take 3-8 working days. Working days are Mondays to Fridays excluding public holidays.

For now, we only ship within Nigeria. For other countries, please send us a message

Interstate deliveries can be tracked via a tracking number that will be shared to your email after your purchase.

Shipping prices depend on the destination and will be shown at checkout. We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

Within Lagos, prices range from N1500-N5000.

Interstate delivery prices are between N5000- N7500.

Our beautiful pieces are the perfect gift for that special person in your life. All our jewelry is shipped without an invoice, however boxes, greeting cards and gift bags are sold separately. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift! Personalised notes can also be included, just add what you'd like written in the notes section on the checkout page.

We ship on Saturdays for orders within Lagos. We do not ship on public holidays.

You can reach us via

• Email: elsalagosng@gmail.com
• Instagram: @ElsaLagos.ng
• WhatsApp: 08119505456

We'd be happy to attend to your questions and enquiries.

We only accept returns on items that are broken or damaged upon delivery or if it doesn't live up to the claims made about it. The window for returns is 3 days after purchase.

If you make a purchase from us, you have a 24 hour window to request for an exchange. However, all logistics costs will be borne by the customer.

If the wrong item is delivered, we will cover all logistics costs.

Most of our jewelry is stainless steel and non tarnish. If it is otherwise, it will be in the description.

To check your ring size, kindly read this blog post How to Check your Ring Size

Our jewelry comes neatly packaged in clear bags except otherwise stated. Gift boxes and gift bags are available for purchase separately. Just add to cart.

Oops, It's probably unavailable or sold out. Kindly reach out to us on social media if you require further assistance.

Yes! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private

At checkout, enter your code in the appropriate box and click ‘apply', then watch the magic happen.

Payments can be made with your debit cards, bank transfers, USSD code transfers and more. Ensure to order the exact amount shown to avoid payment errors.

Yes! Please note that items kept in stockpile cannot be exchanged. Choose the 'Pick up in store' option at checkout and take note of your order number. When you're ready for delivery, you'll need to present the order numbers of previous orders.

Certainly. Pickup options are available. Select the Pickup in Store option at checkout.

You can pick up from our store on the Second Floor of Ogudu Mall, Ogudu GRA, Lagos. We are open Monday to Saturdays, 9am to 6pm and 2pm to 6pm on Sundays.

You will receive an email notification once your order is ready for pickup.